Visitors on your website proactively get an invite to chat or they click the live chat button
The chat window expands requesting visitor for contact information and query
Once the form is submitted Chat is routed to a trained Consultant
Consultant communicates with the Visitor and addresses their questions
At end of chat, chat transcript and visitor’s contact information is emailed to you
- Price
- Chat Transcript
- Lead Capture (Off Hours)
- Prompt for Chat
- White Label
- Support Span
- Monthly Chats
- Pre-chat name/email collection
- Chat Software Included
- Concurrent Chats
- FREE
Yes
No
No- No
- 8 Hours
- 10 Chat Sessions
Yes- Shared Olark/ClickDesk
No
- $49 / month
Yes
No
Yes- No
- 8 Hours
- 30 Chat Sessions
Yes- Shared Olark/ClickDesk
No
- $149 / month
Yes
Yes
Yes- No
- 12 Hours
- 120 Chat Sessions
Yes- Shared Olark/ClickDesk
Yes, 3
- $ 499 / month
Yes
Yes
Yes- Yes
- 24 Hours
- 500 Chat Sessions
Yes- Dedicated Olark/ClickDesk
Unlimited
Why use Live Chat Support?
Adding live chat to your website will help generate more sales & conversions. Live chat is a quick and easy way for customers to contact you and improve customer satisfaction and loyalty.
How do you chat with my Website Visitors?
Visitors on your site will see a chat tab off to the side of your website page. Clicking this tab will pop open a window for them to initiate a chat with one of our trained chat consultants.
How do you answer queries related to my Business and Website?
With your guidance we develop a detailed and comprehensive Knowledge Base to answer questions related to your Business. Unlisted questions raised by visitors, which are not covered in the KB will be forwarded to you separately in order to respond to your visitor and based on your input the question will be added to the Knowledge Base.
Can you initiate chats with my visitors?
Yes! WooGage, based on your criteria and plan proactively sends a chat invite to visitors after a 30 seconds time period.
What are the hours when chat support will be available?
We provide support 24/5, Monday to Saturday. Depending on the plan you choose, you get to pick chat support hours . When Live chat on your website is not scheduled WooGage becomes a powerful contact form for lead generation.
How do you handle Reports?
We email you the complete chat transcript along with the contact details submitted by the visitor.
How many chats can I have at once?
Based on the plan you choose, you get 1 to unlimited concurrent chats. The number of chats in a month vary from 30 to 500 on regular plans.
I need more chat operators, can I get a custom plan?
If your needs exceed our standard plans we’d love to accommodate you. Just send an email to support@woogage.com
How long are your contracts?
Unless you sign up for one of our discounted annual plans, WooGage plans are month to month and you may cancel at any time to terminate at the end of your current billing cycle. We do not offer refunds under any circumstances.
Can I remove WooGage’s branding on the chat box?
Yes. Platinum plan eliminates our branding.
Can I switch plans?
You may upgrade or downgrade plans at any time.
Why is my Chat Button Offline?
The online and offline status of your chat button is based on your plan. When Live chat on your website is not scheduled the chat button will show offline. If you need more hours of live chat support simply upgrade your plan at any time.